---
title: Customer Journey Mapping Guide
description: This 9 step guide will show you how to use a customer journey mapping workshop to identify what’s wrong with your current journey and then optimise it.
image: https://mailmetrics.com/hubfs/AdareSEC-MappingGuide-CTA_12_7_22-1.png
---

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# Get the Digital Mailroom Business Case Template

This template document will help you ask the right questions of your current state of play, so you have a clear picture of where the problems and opportunities lie and how this project will impact finances before presenting to your stakeholders.