A Service Desk Engineer is the first point of contact for resolving or escalating hardware, software, network, and end-user IT issues raised via email, instant messaging, or phone. The role provides effective first- and second-line IT support across all areas of the business, responding to issues in a timely, professional, and customer-focused manner. The role is responsible for building, supporting, and maintaining desktop operating systems, associated hardware, and business applications, as well as streamlining deployment through continual improvement initiatives.
You will also contribute to IT-related projects and activities as directed by the IT leadership team. Strong communication and relationship-building skills are essential, as you will work closely with colleagues across IT and the wider business to deliver a consistent, high quality service. This is a fast-paced and varied role requiring excellent customer service skills and a broad, practical understanding of IT support.