How we saved Allianz £1.25m over five years by optimising customer communications

We close the communications loop by managing approximately 2.5 million inbound digital and document based communications where we receive, scan and transmit the returned data, reconciled to customer level, to Allianz via a secure data link.

We seamlessly manage 20,000 support requests per month, across 1,500 different workstreams involving 700 lines of printed products held in stock.

Products such as cheques, promotional items, publications, collateral and signage are all managed alongside services such as online asset management and office letters (Hybrid Mail).

Furthermore, we implemented an office letters solution that enabled Allianz employees to dispatch customer communications directly from our mailing facility, thereby reducing administrative burden and postage costs.

For over 12 years we have invested in our relationship leading to a strategic and integrated partnership that has led to an efficient inbound and outbound communications workflow that provides Allianz with significant improvements in business.