Take charge of your most vital comms with the enterprise platform that makes them visible, digital, and compliant.
Explore the platformIt’s the platform for creating, sorting, and sending essential customer comms at scale. Managed by our expert team, and designed for enterprises in highly-regulated sectors, Mail Metrics lets you see the whole of your essential customer comms ecosystem in one place and in real time. It combines all channels — email, SMS, customer portal, post. And spans the entire customer lifecycle — from onboarding, to renewal, to retention.
How fast the platform pays for itself
Faster handling of essential customer comms
Real-time omnichannel analytics
They’re just that — essential. They’re policy documents, renewal notices, account statements — highly-regulated messages to and from customers that can’t be missed or messed up. They’re the first thing your business must get right before anything else can move forwards.
Simplify, automate, and digitise how you handle essential customer comms.
See how we solveKnow your essential customer comms are in line with regulations and audit-ready.
See how we solveCut complaints and boost performance with a smooth customer and employee experience across all channels.
See how we solve
They get clear, accurate information on time, and in the format they like best.
Operate more efficiently, with a single view and total control over your essential customer comms.
We’ll make sure the comms you send and manage are in line with regulations.
Our bank-level security protects physical documents and digital data, no matter how vast your operation.
Insurance
Pensions
Banking
Utilities
HealthcareThe Mail Metrics team demonstrated great flexibility in their approach. While complex, the transition was smooth and the commitment to delivery from Mail Metrics can only be commended.
Mail Metric’s model helped us move to more digital communication, measure progress or gaps, enhances the customer experience and adds efficiency.
Regarding our recent customer restitution event, I would like to thank everyone involved. It was a big ask within short timeframes, and the response from Mail Metrics was fantastic. Your collective efforts are really appreciated
Many companies offer digital comms, or post, but no company identified offers post, email, SMS & portal as 1 offering & their‘can-do attitude’ was great….they assisted in internal promotion of the project.
The Mail Metrics platform facilitates our ability to flip to electronic communications as we collect the relevant consents to do so, without cloning processes or having multiple procedures. We then have all the data in one place for controls and auditing, plus capability to measure our digitisation progress.
Since working with MM we have significantly reduced our postage cost by switching to e-docs, through the reporting dashboard we can see clear numbers of letters and edocs issued per contract which allows us to manage our contract costs. Using MM has reduced the time required to process our correspondence allowing our team to work on other tasks. The reporting available to us gives us a full audit trail.
We protect digital data and physical documents to bank-level security standards, and regularly stress-test our systems.
