Faster response times. Personalised interactions. Increased customer satisfaction.

Critical, regulated communications all delivered
through one unified platform: Mail Metrics

Platform Overview

Latest Insights

Communicate 2025: Building the digital-first, regulation-ready enterprise

Join us for the annual Mail Metrics customer communications conference at the heart of London's technology scene.

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Claire Williams

Deputy Team
Principal, Williams F1

Andrew Young

Principal Analyst, Treeline Research

Nadine Dereza

Broadcast journalist and conference host

The Mail Metrics Platform

We help organisations manage regulated, critical customer communications via one platform, unifying digital and print. Our solution provides teams with real-time analysis for total control, and customers with the communication experiences they expect.

Smarter communication spend

Significant savings on transactional customer communications by driving down postal spend and accelerating the transition to a digital first strategy.

Retention that fuels growth

Boost retention and remove friction from  the renewal process by transforming bulk communications into timely, personalised, actionable messages.

Reduced contact centre costs

Minimise inbound call volumes by sending clear communications via your customers' channel  of choice, driving digital responses and  self-service engagement.

Confidence driven by clarity

Track delivery and responses in real-time - know that communications have landed for compliance, understand response patterns and guide future communication strategy.

Explore the Platform

Latest News

Let’s dig deep for Alzheimer’s

Our chosen charity partners for 2025 are Alzheimer's Society and The Alzheimer Society of Ireland. Earlier this year, we asked colleagues to vote on their charity partner of choice, and the Alzheimer’s cause was the clear winner. It’s a disease that impacts widely, and both of our charity partners are at the front-line, providing support, funding research and campaigning to make dementia a priority issue.

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Mail Metrics featured in Deloitte Fast 500

We’re delighted that Mail Metrics is featured on the newly announced Deloitte EMEA Technology Fast 500 – a ranking of the 500 fastest growing technology companies across Europe, Middle East and Africa.

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