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Transforming regulated customer communications into strategic advantage for the Public Sector

Helping public sector organisations deliver clear, accessible, and compliant communications at scale. From citizen engagement to critical service updates, our platform reduces complexity, lowers costs, and ensures every interaction is secure, transparent, and trusted.

Who do we work with?

Local Government

Working with more than 100 local authorities across the UK and Ireland, we are trusted with the production of critical, highly secure communications such as revenues and benefits and electoral documentation, along with the volume of essential everyday communications that flow between local authorities and citizens.

Central Government

Helping providers of personal pensions deliver onboarding, investment updates, and retirement options with clarity and confidence, ensuring customers can make informed decisions about their financial future.

Healthcare

Supporting public healthcare providers, from the NHS in the UK to the HSE in Ireland, with secure, compliant delivery of patient letters, appointment reminders, and critical health information across both print and digital channels.

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What are the benefits?

Improve citizen engagement

Make services easier to access with clear, consistent, and multi-channel communications that meet the diverse needs of citizens and communities.

Use our knowledge, credibility and expertise

30 years’ experience with over 100 UK local authorities providing innovative, effective and secure solutions.

Gain real-time access to citizen and patient communication data

Give your team complete visibility of end-to-end communication operation via our tracking and analytics dashboard.

Ensure compliance and accessibility

Guarantee alignment with government regulations and accessibility standards, with audit-ready records and secure communication across every channel.

Reduce costs and complexity

Consolidate fragmented systems and manual processes, lowering operating costs while freeing up resources to focus on frontline service delivery.

Lower environmental impact

Minimise paper use and optimise digital adoption to cut carbon emissions, aligning public sector communication strategies with sustainability and climate goals.

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Featured Case Study

How Hounslow Council embraced hybrid mail to support remote working and cut costs

Hounslow Council needed a modern way to manage printing and mailing in a world of hybrid working. By partnering with Mail Metrics, the Council closed its in-house print room, enabled staff to send secure mailings from home, and introduced smarter print management systems
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Featured insights

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Contact us

Get in touch with one of our solution consultants to discuss your regulated communication requirements.

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axa
Bank of Ireland 1 (1)-1
Phoenix 1 (1)
Royal London 1 (1)
RSA 1 (1)
The Peoples Pension 1 (1)
The Progressive 1 (1)