Communicate: The Mail Metrics Insights Hub

Navigating the Grey Area of Consent and Compliance

Ambiguity around consent rules is emerging as one of the most persistent brakes on digital transformation across regulated industries, with organisations finding themselves caught between innovation and compliance.

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Why Waiting Is your Biggest Transformation Risk

Our research report explores includes responses from 250 senior CMM professionals to a very simple question: How quickly would you expect a digital transformation project at you organisation to deliver ROI?

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From Regulatory Obligation to Strategic Advantage

What leaders in regulated sectors told us at Communicate 25 during the roundtable discussions, answering the question: How do organisations move from regulatory obligation to strategic advantage in customer communications?

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Take a look at more of our: Events

AEA Annual Conference

Date: 25-27 January 2026
Location: Hilton, Birmingham

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Digital Transformation in Insurance

Date: 19-20 May 2026
Location: Hilton, Bankside London

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Take a look at more of our: News

Mail Metrics Bolsters Senior Leadership Team with Chief Revenue Officer Appointment

Mail Metrics Group has bolstered its senior leadership team with the appointment of Karl Kohler as Chief Revenue Officer.

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Mail Metrics Appoints Former Version 1 CEO Tom O’Connor as Chairman

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Motor Finance Consumer Redress

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Let’s dig deep for Alzheimer’s

Our chosen charity partners for 2025 are Alzheimer's Society and The Alzheimer Society of Ireland. Earlier this year, we asked colleagues to vote on their charity partner of choice, and the Alzheimer’s cause was the clear winner. It’s a disease that impacts widely, and both of our charity partners are at the front-line, providing support, funding research and campaigning to make dementia a priority issue.

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Take a look at our customer stories

How we saved Allianz £1.25m over five years by optimising customer communications

Part of the global Allianz Group, Allianz Insurance PLC is one of the largest general insurers in th...

How we helped

Aon: Digital wins in the pensions sector

By swiftly creating super-efficient response channels that offer endcustomers digital choice and str...

How we helped

How a global European leader in banking and financial services cut costs and transformed customer communications

The personal finance arm of a multinational bank, with over 50 years of consumer finance experience ...

How we helped

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Cost Savings

Take a look at our series of articles, case studies, and calculators to find out more about how organisations can optimise regulated customer communications to drive operational efficiencies and cost savings.

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Postal optimisation in a digital world

While print and mail is a highly effective customer communications channel, it’s how strategicall...

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Combatting inflation in customer communications with a better CX

How to reduce print and postage costs with postal optimisation, improve operational efficiencies ...

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Customer Experience

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Building The Digital-First, Regulation-Ready Enterprise in 2026

As regulated organisations move into 2026, one reality is becoming unavoidable: the gap between d...

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How to improve customer retention by digitising paper forms

If you’ve clicked on this article then it’s likely you are having customer retention issues and y...

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Digital Transformation

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Navigating the Grey Area of Consent and Compliance

Ambiguity around consent rules is emerging as one of the most persistent brakes on digital transf...

Read Post

Why Waiting Is your Biggest Transformation Risk

Our research report explores why waiting is becoming one of the biggest transformation risks...

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Risk Compliance

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Building The Digital-First, Regulation-Ready Enterprise in 2026

As regulated organisations move into 2026, one reality is becoming unavoidable: the gap between d...

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Beyond Compliance: Elevating customer communications in regulated sectors

The art of driving communication innovation while mitigating risk.

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Sustainability

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How to ensure sustainable customer communications by focusing on CX

With no less than 32% of customers now feeling that sustainability is as important as p...

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How to convert your digital transformation efforts into CX rewards

Digital transformation can mean many things to many people. To some it means offering email commu...

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Take a look at how the platform can be used

Customer Onboarding

Seamlessly guide new customers through the onboarding journey with coordinated multi-channel welcome communications, while tracking engagement and delivery status from a single, unified dashboard.

Policy Renewal

Automatically trigger and manage timely policy renewal notices across digital and print channels, ensuring consistent messaging and full visibility into customer responses and renewal outcomes.

Billing and Payments

Deliver bills, reminders, and payment confirmations through customers’ preferred channels while maintaining centralised oversight of billing interactions and delivery metrics.