Skip to content

What is the
Mail Metrics Platform?

It’s the platform for creating, sorting, and sending essential customer communication at scale. Managed by our expert team, and designed for enterprises in highly-regulated sectors, Mail Metrics lets you see the whole of your essential customer communication ecosystem in one place and in real time. It combines all channels – email, SMS, customer portal, print & post – spanning the entire customer lifecycle from onboarding, to renewal, to retention

Modules
Use Cases

How it works

01

Access

the Mail Metrics platform to create, edit, organise, approve, and send customer communications rapidly at scale for executing outbound messaging. Utilise the archive and receive functionality for capturing customer responses for inbound communications.

02

Manage

the customer life-cycle end-to-end utilising all available modules or carefully select independent components to access specific functionality. The platform’s modular based approach ensures that clients can select the features that best serves their customer communication requirements.

03

Transform

your customer communications by creating, approving, and sending mission-critical correspondence across multiple channels within a single, centralised platform. Improve response rates and drive engagement through carefully orchestrated customer journeys.

Platform Modules

icon9

Consumer

Seamlessly connect your data

Ingest and integrate your data into one powerful processing platform. No more data silos – just streamlined processing.

icon1

Preferences

Deliver the right message, every time

Maximise engagement with intelligent contact preference management. Ensure every customer receives communications through their preferred channel, boosting satisfaction and response rates.

icon2

Composer

Create communications that convert

Design, edit, and approve customer communications with our intuitive content creation tools. Manage all your document templates in one place and speed up your approval process.

icon7

DAM

Your content, perfectly organised

Centralise all your marketing materials and literature in one secure repository. Access what you need instantly and ensure brand consistency across every customer touchpoint.

icon3

Interact

Manage 2-way omni-channel communications and portal functionality

icon6

Send

Reach every customer, everywhere

Deploy communications across multiple channels – from email and SMS to print and post. One platform providing unlimited reach and maximum impact.

icon8

Analyse

Make data-driven decisions

Gain complete visibility into your communication performance with powerful dashboards and reporting tools. Track every interaction, measure ROI, and optimise your strategy with detailed audit trails.

icon5

Receive

Streamline inbound communications processing

Scan, capture, and process incoming communications automatically or through our secure online portal. Turn manual processes into organised digital workflows that save time and reduce errors.

icon4

Archive

Never lose track of important communications

Access comprehensive document retrieval and long-term storage capabilities. Meet compliance requirements while keeping your communication history at your fingertips.

Download Features PDF

Business benefits & outcomes

Integrated Data Access 1

Integrated
Data Access

Ingest your customer data across multiple formats into a powerful platform for streamlined processing.

Efficiency Drive 1

Efficiency
Drive Channel Preference

Maximise engagement ensuring you send the right message, via the right channel, at the right time.

Integrated Data Access 1

Customisation
Tailor Your Content

Centralise all content in one secure repository, allowing communications to be carefully customised.

Icons-Clarity Control Purple 5

Compliance
Monitor Version Control

Ensure adherence to brand guidelines and regulatory compliance through centralised version control and collaborative approval cycles.

Agility 2

Agility Deploy Communications Faster

Send customer communications rapidly at scale across multiple different channels. Convert physical communications to digital to drive
cost-savings and accelerate delivery.

Icons-Clarity Control Purple 2

Reliability Maintain Service Uptime

Operate in line with a 99.5% service uptime SLA, ensuring communications can be retrieved quickly and easily at any time by anyone.

Streamlined Workflow 1

Streamlined
Capture Responses

Scan, capture, and process customer responses to digital workflows that save time and reduce errors.

Integrated Data Access 1

Visibility
Data Access

Use powerful dashboards and reporting metrics to measure ROI and track communication success rates using self-serve tools.

 

 

Take a look at how our platform can be used

Customer Onboarding

Seamlessly guide new customers through the onboarding journey with coordinated multi-channel welcome communications, while tracking engagement and delivery status from a single, unified dashboard.

Policy Renewal

Automatically trigger and manage timely policy renewal notices across digital and print channels, ensuring consistent messaging and full visibility into customer responses and renewal outcomes.

Billing and Payments

Deliver bills, reminders, and payment confirmations through customers’ preferred channels while maintaining centralised oversight of billing interactions and delivery metrics.

FAQs

Frequently asked questions about the platform

How does the platform ensure regulatory compliance?

The platform supports full regulatory compliance by providing automated audit trails, proof of delivery for all communications (digital and postal), and authorised template control to ensure consistent, legally compliant messaging.

Can the platform integrate with our existing technology stack?

The platform allows seamless integration with multiple legacy and in-house systems, including CRMs, ERPs, and policy administration solutions, enabling real-time data synchronisation and communication triggers.

How quickly can integration happen?

Depending on your requirements and complexity, the platform can be deployed in as little as a few weeks, with dedicated onboarding support, and minimal disruption to existing operations.

How does the platform protect customer data and ensure data security?

The platform is built with enterprise-grade security in compliance with major data protection regulations such as GDPR and ISO 27001, ensuring customer data is always protected.

What capabilities are part of the platform?

The platform covers all transactional print and digital channels, inbound and outbound communications, including:

  • Hybrid mail
  • Bulk email
  • SMS
  • Print & mail
  • Customer portal
  • Digital mailroom

Compliance & Certifications

We prioritise trust, security, and regulatory adherence in all our operations. Here, you'll find details on our industry-leading certifications and compliance measures, demonstrating our dedication to safeguarding your sensitive information and ensuring regulatory compliance across all sectors we serve.

Security Management
Quality Management
Environmental Management
Health & Safety
Business Continuity

Book a call

Get in touch with one of our solution consultants to discuss your regulated communication requirements.

Get in Touch
MM-Blue 2
axa
Bank of Ireland 1 (1)-1
Phoenix 1 (1)
Royal London 1 (1)
RSA 1 (1)
The Peoples Pension 1 (1)
The Progressive 1 (1)