Date
12 November 2026Time
09:00 - 17:00Location
Convene 22 Bishopsgate, LondonCommunicate 26: Scaling Trust in the Age of AI
Join Mail Metrics in London on 12 November, with industry practitioners and AI speakers, as they discuss the impact of technology and regulation facing customer communications teams today.
At last year’s conference roundtable discussions, the one thing that kept surfacing was: trust. Trust in security, in the clarity of communications, in consistency across channels, and even between teams internally. Customer communications are often the most visible point of contact between an organisation and its customers. When they’re unclear, inconsistent or poorly designed, trust breaks down.
Communicate 26 will address the immediate tension facing organisations today: AI is already reshaping customer communications, while customer expectations and regulatory scrutiny continue to rise.
As organisations move faster to adopt new technologies, the risk of inconsistency, poor design or unclear messaging grows, putting trust under pressure. And as regulation continues to sharpen the focus on transparency, data responsibility and customer understanding, communications are no longer just outputs; they are a direct reflection of how an organisation operates.
Join our speakers as they look at how trust is built through clarity, consistency and control, both externally with customers and internally across teams, and what it takes to scale that trust when AI is part of the system.
We are building on the success of last year's the interactive sessions and creating the Innovation Hub, a space for showcasing innovation, customer success and practical applications of the Mail Metrics platform.
Full agenda and new speakers will be announced in the coming months.
Meet the speakers
The Agenda:
Take a look at the times and details of each session.
Registration & Coffee
Welcome
Our host for the day, Nadine Dereza, will introduce the conference theme and let us know what we have in store.
Fireside Chat: Who's responsible for AI governance?
Peter Oakes & Nick Keegan
As AI becomes embedded in more customer interactions, who is ultimately responsible for making sure it is used responsibly? Mail Metrics CEO Nick Keegan joins former regulator and Fintech Ireland founder Peter Oakes to explore where responsibility sits between businesses, regulators and technology providers. Drawing on new Mail Metrics research into consumer attitudes towards AI, they’ll examine the gap between what organisations can do with AI and what their customers actually expect.
When trust becomes a strategic advantage: Partnership, transformation and the path to sustainable growth
Adam Wemyss (Allianz) & Ian Allan (Mail Metrics)
What happens when a supplier relationship becomes a genuine strategic partnership? Allianz’s Head of Document Services, Adam Wemyss, joins Mail Metrics’ Ian Allan to share the story of a partnership built over several years, and how trust, transparency and shared ambition have enabled both organisations to keep moving forward. They’ll explore the journey from delivering critical communications to supporting wider transformation, managing risk and creating sustainable value, and ask what a strong partnership makes possible next.
TBC
Mark Read, Head of Data Breach Solutions, TransUnion
Lunch & Bitesized Briefings
The science of plain speaking: Closing the gap between organisational assumption and customer understanding
Mike Ellicock, CEO, Plain Numbers
From Hype to High Performance: AI That Actually Works
Andrew Grill, AI Futurist
Winning Margins – Lessons from the Pitch, the Trading Floor and the Frontier of AI
Will Greenwood, MBE
Networking Drinks
The Innovation Hub
Contact us
Get in touch with one of our solution consultants to discuss your regulated communication requirements.
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