How a global European leader in banking and financial services cut costs and transformed customer communications

The bank had already taken steps towards going paperless, but their communication processes were fragmented. A mix of technologies and suppliers created inefficiencies, while limited auditability made compliance harder to manage. The bank needed a more streamlined, controlled, and scalable solution that would both reduce costs and improve the customer journey.

Mail Metrics worked with the bank to centralise and digitise their communication channels. Using content management tools, plus email, SMS, and hybrid mail solutions, the bank was able to reduce back-office print volumes and optimise the distribution of letters. The new system provided a fully auditable communication trail and tighter brand compliance, while reducing reliance on manual, localised printing.