Assign, reply, and close conversations across email, letter, fax and webforms at scale
Manage communications received by email, letter, fax and webforms - at scale
Monitor shared inboxes and easily import, index and disseminate inbound emails to the correct person on your team
Scan, index and disseminate inbound postal mail throughout your organisation with the Mail Metrics workflow
Collect data from the web through web forms for quick and efficient processing of customer data
One place to manage and respond to all conversations with customers.
Group employees into teams and assign inbound documents and emails to the team most qualified to deal with the query
Collaborate with your team mates behind the scenes or seek advice on a particular case. All of this is private and not visible to the customer
Tag and Index every inbound document or email so that they can be accurately archived and easily found in the future
Configure advanced rules to automatically classify incoming documents and make rule based decisions. Implement robust validators to ensure the right decisions are being made and documents are being processed correctly
