Create
Produce beautiful, branded comms.
Template managementTake control of your comms content and design. A single place to create, find, and edit comms templates.
Version controlWith Mail Metrics Create, it’s easy to search and reuse all past versions of your comms.
Comms brandingLook great everywhere. Make your branding consistent across all customer touch points. Get the right info to the right person without compromising on design.
PersonalisationTailor your comms to the customer. Get the right info to the right person without compromising on design.
Send
We’ll help you see, steer, and simplify the essential customer comms going out of your organisation, on any channel, at any scale.
All channels combinedSee every send. Email, SMS, post, and customer portals together in one view and one workflow.
Customer comms preferencesGet comms to customers in the format they like best. Sync and manage your customers’ comms preferences.
Automated sendingKnow the right comms are getting to the right people. Batch-send comms that automatically adjust to the person, message, and channel.
Generic comms coveredSend out comms with all the right parts. Our Digital Asset Management system makes sure any important generic ‘extras’ – like policy PDFs – are included.
Receive
We’ll make sure comms coming in on any channel are captured, collated, and reach the right team.
Incoming comms handlingNever miss a message. Items coming into your organisation – digital and physical – are automatically captured, recorded, and pushed to the right place.
Unified inboxesMake your customer responses on-time and on-point. We’ll help you set up intelligent inboxes so that teams can see all (and only) the comms they need to.
Visible, searchable commsKnow everything that’s said and sent. Get a single view on all data and comms to do with each customer, and search past comms using any relevant code or keyword.
Real-time reportingKeep up with what’s coming in. Track metrics across the whole organisation, by person, or by team.
Analyse
Essential customer comms oversight, insight, and foresight.
Live dashboardTrack your most important metrics. A live dashboard gives you oversight on comms KPIs and compliance across all channels.
Single view of essential customer commsGet the full picture of your comms. See every channel, touchpoint, and stage of the customer lifecycle in one place.
Customer lifecycle managementGive your customers a better experience, with a clear view on their touch points across channels.
IntegrationLet data flow. Mail Metrics Analyse integrates with legacy systems and third party apps.
Archive
One place to store and search all your essential customer comms.
Combined archiveTrace every item. Combine all your comms and storage systems into a single archive.
SecurityKeep comms safe. Bank-level security and detailed access controls mean comms are fully protected.
Detailed searchFind comms fast. Our rich search functionality makes it easy to track down what you’re looking for.
ComplianceKeep your archive compliant. Know you’re storing comms in line with retention policies and all the right regulations, including GDPR.
