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The enterprise platform for
essential customer comms

Mail Metrics makes your most vital customer comms visible, digital, and powerful. A blend of expert advice and powerful software, it’s a single solution for creating, sorting, sending, and receiving highly-regulated comms like statements and renewal notices. Across your customer lifecycle, on any channel, and at enterprise scale.

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Our platform

We create the perfect platform for your organisation by combining up to five key services.

create

send

receive

analyse

archive

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Create

Produce beautiful, branded comms.

Template managementTake control of your comms content and design. A single place to create, find, and edit comms templates.

Version controlWith Mail Metrics Create, it’s easy to search and reuse all past versions of your comms.

Comms brandingLook great everywhere. Make your branding consistent across all customer touch points.

PersonalisationTailor your comms to the customer. Get the right info to the right person without compromising on design.

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Send

We’ll help you see, steer, and simplify the essential customer comms going out of your organisation, on any channel, at any scale.

All channels combinedSee every send. Email, SMS, post, and customer portals together in one view and one workflow.

Customer comms preferencesGet comms to customers in the format they like best. Sync and manage your customers’ comms preferences.

Automated sendingKnow the right comms are getting to the right people. Batch-send comms that automatically adjust to the person, message, and channel.

Generic comms coveredSend out comms with all the right parts. Our Digital Asset Management system makes sure any important generic ‘extras’ – like policy PDFs – are included.

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Receive

We’ll make sure comms coming in on any channel are captured, collated, and reach the right team.

Incoming comms handlingNever miss a message. Items coming into your organisation – digital and physical – are automatically captured, recorded, and pushed to the right place.

Unified inboxesMake your customer responses on-time and on-point. We’ll help you set up intelligent inboxes so that teams can see all (and only) the comms they need to.

Visible, searchable commsKnow everything that’s said and sent. Get a single view on all data and comms to do with each customer, and search past comms using any relevant code or keyword.

Real-time reportingKeep up with what’s coming in. Track metrics across the whole organisation, by person, or by team.

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Analyse

Essential customer comms oversight, insight, and foresight.

Live dashboardTrack your most important metrics. A live dashboard gives you oversight on comms KPIs and compliance across all channels.

Single view of essential customer commsGet the full picture of your comms. See every channel, touchpoint, and stage of the customer lifecycle in one place.

Customer lifecycle managementGive your customers a better experience, with a clear view on their touch points across channels.

IntegrationLet data flow. Mail Metrics Analyse integrates with legacy systems and third party apps.

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Archive

One place to store and search all your essential customer comms.

Combined archiveTrace every item. Combine all your comms and storage systems into a single archive.

SecurityKeep comms safe. Bank-level security and detailed access controls mean comms are fully protected.

Detailed searchFind comms fast. Our rich search functionality makes it easy to track down what you’re looking for.

ComplianceKeep your archive compliant. Know you’re storing comms in line with retention policies and all the right regulations, including GDPR.

create

Create

Produce beautiful, branded comms.

Template managementTake control of your comms content and design. A single place to create, find, and edit comms templates.

Version controlWith Mail Metrics Create, it’s easy to search and reuse all past versions of your comms.

Comms brandingLook great everywhere. Make your branding consistent across all customer touch points.

PersonalisationTailor your comms to the customer. Get the right info to the right person without compromising on design.


Send

We’ll help you see, steer, and simplify the essential customer comms going out of your organisation, on any channel, at any scale.

All channels combinedSee every send. Email, SMS, post, and customer portals together in one view and one workflow.

Customer comms preferencesGet comms to customers in the format they like best. Sync and manage your customers’ comms preferences.

Automated sendingKnow the right comms are getting to the right people. Batch-send comms that automatically adjust to the person, message, and channel.

Generic comms coveredSend out comms with all the right parts. Our Digital Asset Management system makes sure any important generic ‘extras’ – like policy PDFs – are included.


Receive

We’ll make sure comms coming in on any channel are captured, collated, and reach the right team.

Incoming comms handlingNever miss a message. Items coming into your organisation – digital and physical – are automatically captured, recorded, and pushed to the right place.

Unified inboxesMake your customer responses on-time and on-point. We’ll help you set up intelligent inboxes so that teams can see all (and only) the comms they need to.

Visible, searchable commsKnow everything that’s said and sent. Get a single view on all data and comms to do with each customer, and search past comms using any relevant code or keyword.

Real-time reportingKeep up with what’s coming in. Track metrics across the whole organisation, by person, or by team.


Analyse

Essential customer comms oversight, insight, and foresight.

Live dashboardTrack your most important metrics. A live dashboard gives you oversight on comms KPIs and compliance across all channels.

Single view of essential customer commsGet the full picture of your comms. See every channel, touchpoint, and stage of the customer lifecycle in one place.

Customer lifecycle managementGive your customers a better experience, with a clear view on their touch points across channels.

IntegrationLet data flow. Mail Metrics Analyse integrates with legacy systems and third party apps.


Archive

One place to store and search all your essential customer comms.

Combined archiveTrace every item. Combine all your comms and storage systems into a single archive.

SecurityKeep comms safe. Bank-level security and detailed access controls mean comms are fully protected.

Detailed searchFind comms fast. Our rich search functionality makes it easy to track down what you’re looking for.

ComplianceKeep your archive compliant. Know you’re storing comms in line with retention policies and all the right regulations, including GDPR.

Explore our features

See the full features list

Make your comms…

Compliant

Know that your comms are in line with every financial and data protection regulation. And cut down the risk of errors and data breaches.

Centralised

Combine all your essential customer comms. Across all channels — email, SMS, customer portals, and post. Across customer lifecycle — from onboarding to retention.

Integrated

Mail Metrics integrates with your systems — even legacy ones. Use API or flat file data transfer.

Managed

Think of us as your on-hand essential customer comms experts. We manage the platform for you, so (unless you’d rather self-serve) there’s no need to build the capability yourselves.

Visible

Track and report on your customer communication at exec business level, right down to the individual customers and interactions.

Our process

How we work with you.

1.

We discover

We get to know your organisation and its essential customer comms, and find out what could work better.

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2.

We design

We put together a plan to reshape your comms system — digitising, outsourcing, and automating wherever makes sense.

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3.

We transform

We get your new strategy up and running, making sure the move from old to new is a smooth one.

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4.

We refine

We dynamically track, review and report on the new strategy. If it can work better, we change it. If it can do more, we expand it.

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Three big things
we do for business

we help you

Simplify, automate, and digitise how you handle essential customer comms.

See how we solve

Know your essential customer comms are in line with regulations and audit-ready.

See how we solve

Cut complaints and boost performance with a smooth customer and employee experience across all channels.

See how we solve

Frequently asked questions

Our platform is built for compliance. It brings all your essential customer comms together, so you have total visibility and control over them. Regulations and business SLAs are built into your platform, so you and your team have total peace of mind that your comms are above board and audit-ready.


Most of our clients do. Many come to us precisely because they have a number of different solutions that aren’t connected and working together. Often, that means things are inefficient and non-compliant. Mail Metrics is designed to integrate with existing enterprise technology stacks.


Get in touch. We’ll schedule a discovery call to find out exactly what your challenges are, and how we can help.

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Discover what’s possible

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