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Operate more

Simplify, automate, and digitise how you handle essential customer comms. So work keeps flowing, and you have the visibility and space to think and build.

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Operate more efficiently

Are your essential customer comms holding you back?

When essential customer comms don’t work, nothing works. You’re battling sluggish systems, untangling issues, and chronically on the brink of letting something vital slip.

Mail Metrics brings clarity and control to your essential customer comms ecosystem. We work with your legacy systems and unite your silos, giving you a single, nimble platform. So you can see what’s happening, cut out errors, and push your organisation forwards.

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How we help

Total visibility

Total visibility

Get a single source of real-time truth on all your essential customer comms across any channel. So your team have the full story when they respond to customers. And you get the clarity and oversight to manage and plan.

Lower costs

We cut waste from every corner of your essential customer comms ecosystem, making it leaner and cheaper to run. By eliminating errors, simplifying systems, and taking comms digital, we cut costs for our clients by an average of 50%.

End-to-end tracking
Real-time SLA reporting

An agile operation

Spot and react to changes quickly. We cut out unnecessary steps. We speed up sluggish processes. And we pull things together. So that you can respond fast — tactically tweaking comms content or shifting strategy.


bank level security


regulator & SLA compliancy


real-time analytics across all channels

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You’re safe with us

We protect digital data and physical documents to bank-level security standards, and regularly stress-test our systems.

News & Insights

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News  |  December 2023

Business & Finance Awards 2023

News  |  November 2023

Deloitte Fast 50 2023

News  |  October 2023

EY Entrepreneur of the Year Award

Get a glimpse of what’s possible

Discover what’s possible

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