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Improve CX and EX

Make your organisation a pleasure to deal with. Cut complaints, boost performance, and win loyalty with a smooth customer and employee experience across all channels.

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Operate more efficiently

Are you struggling to win over customers and employees?

Essential customer comms are the bedrock of CX and EX. Getting them wrong leaves customers confused and employees demotivated.

Mail Metrics gives you visibility on the whole essential customer comms ecosystem. So customers get clear information, beautifully branded. And employees get the tools and the info to do their work well and focus their energies.

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How we help

Total visibility

Total visibility

See things through your customers’ eyes. Mail Metrics gives you visibility over the whole essential customer comms ecosystem. So you can send clear, consistent comms, and spot opportunities to cross-sell, up-sell, and make things better for customers.

Personalised comms

Tailor how you talk to different customers. Send them comms through the channel that works for them, and make it easy for them to read and respond.

Real-time SLA reporting

Unified comms handling

Give your team the visibility and the tools to handle and act on comms. Incoming items from any channel are digitised, unified, and redirected to the people who need to see them. So employees can work fast, steer clear of issues, and concentrate on higher-value work.


bank level security


regulator & SLA compliancy


real-time analytics across all channels

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You’re safe with us

We protect digital data and physical documents to bank-level security standards, and regularly stress-test our systems.

News & Insights

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News  |  December 2023

Business & Finance Awards 2023

News  |  November 2023

Deloitte Fast 50 2023

News  |  October 2023

EY Entrepreneur of the Year Award

Get a glimpse of what’s possible

Discover what’s possible

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