Improve CX and EX
Make your organisation a pleasure to deal with. Cut complaints, boost performance, and win loyalty with a smooth customer and employee experience across all channels.
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Are you struggling to win over customers and employees?
Essential customer comms are the bedrock of CX and EX. Getting them wrong leaves customers confused and employees demotivated.
Mail Metrics gives you visibility on the whole essential customer comms ecosystem. So customers get clear information, beautifully branded. And employees get the tools and the info to do their work well and focus their energies.
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Total visibility
See things through your customers’ eyes. Mail Metrics gives you visibility over the whole essential customer comms ecosystem. So you can send clear, consistent comms, and spot opportunities to cross-sell, up-sell, and make things better for customers.
Personalised comms
Tailor how you talk to different customers. Send them comms through the channel that works for them, and make it easy for them to read and respond.
Unified comms handling
Give your team the visibility and the tools to handle and act on comms. Incoming items from any channel are digitised, unified, and redirected to the people who need to see them. So employees can work fast, steer clear of issues, and concentrate on higher-value work.
100%
bank level security
99.99%
regulator & SLA compliancy
100%
real-time analytics across all channels
The Mail Metrics team demonstrated great flexibility in their approach. While complex, the transition was smooth and the commitment to delivery from Mail Metrics can only be commended.
The Mail Metrics team demonstrated great flexibility in their approach. While complex, the transition was smooth and the commitment to delivery from Mail Metrics can only be commended.
You’re safe with us
We protect digital data and physical documents to bank-level security standards, and regularly stress-test our systems.
