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We are Mail Metrics

We’re the essential customer comms experts. For more than a decade, we’ve been working with the likes of insurers, banks, and healthcare providers in Ireland and around the world. Our job? Give them total clarity on the most vital documents and messages they exchange with their customers so their business can flow and grow.

pawel nick marcin

Our story

Back in 2013, we spotted a problem. Essential customer comms were getting harder to handle, especially for older organisations in high-regulation industries. We knew that with the right team and the right tech, even the biggest banks could make their comms just as slick and customer-centric as challenger fintechs. Since then, Mail Metrics has been helping some of the industry’s biggest players do just that.

What we do

We might be managing your post, taking your comms digital, or reinventing your entire essential customer comms ecosystem. Think of us as your in-house essential customer comms specialists, working with you to figure out exactly what you need and how to make it happen.

Growing together

151

dedicated team members

2013

the year Mail Metrics was founded

4

locations

Millions

of essential comms managed annually

Our Values

Behind our tech, there’s our talent. And it’s our talent that drives us. We’re a group of honest, hard-working, forward-thinking people. We work together, and build real, lasting relationships with our clients.

We handle some of your most sensitive docs and data. And we take that responsibility seriously. Our independently-certified security systems reach the same high standards as your sector, and we stress-test them regularly.

We’re open and up-front with our clients. We give honest advice, own up to mistakes, and are always ready to talk things through. It’s how we build close trusting relationships with the companies and people we work with.

Our work is designed to move your organisation forwards. We don’t deal in superficial fixes. We spend time and energy getting to know your business — its goals, its challenges, its strategy — and working out how essential customer comms can propel it forwards.