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Find the features that fit your business

Mail Metrics’ modules are full of features for every organisation, big or small. Our tailored solution is a mix of expert advice and powerful software, so we can help pick and choose what features fit you best.

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Features
Business
Enterprise
UsersUp to 50 users50+ users
Retention pieces90 dayCustom retention periods
Storage5 TB (5,000 GB)Unlimited
Account ManagementHelp Desk SupportDedicated Account Manager
Customer SuccessCustomer Success manager
APIUnlimited API Calls (Fair Usage Policy)
User AccessRole-BasedRole-Based or Single Sign On
MonitoringStandard MonitoringActive Monitoring & Alerts
Staging / Sandbox account
OnboardingStandard SupportImplementation Specialist
Channels
Email
SMS
Post
Composer (Comms Composition Solution)
Document Composition
PDF templates
Email templates
SMS templates
Dynamic & conditional content
Template library
Version control management
Change request management
Mangage Document Types
Notifications & Alerts
Send (Comms Distribution Solution)
Dashboard – Real-time reporting & analytics
Document – Basic and advanced search
Document viewer
Approve / Reject
Real-Time – Audit Trail / Document Status
Tags / indexed fields
Email Scheduling
Workflow
SFTP
Source file viewer
Custom Reports
Notifications & Alerts
Retention/Deletion Policies
Reminders
Virtual/Hybrid Printer
Single Customer view
Reminders
D.A.M (Digital Asset Management)
Digital Asset Management
Stock Management
Version Control & History
Reporting
Receive (Inbound Communication Management)
Physical & Digital Channels
Capture Data – OCR & ICR
Categorise Workflow
Case Assignment & Tracking
Automated Response Templates
Aging & SLA Assignment & Tracking
Red Amber Green ( RAG ) reporting
Full Audit Trail
Volume / Category Reporting
Agent Reporting
Team Reporting
First Contact Resolution
3rd party integrationUpon Request
Retention / Deletion Policies
Notifications & Alerts
Reminders
Out of Office Management
Number of Inboxesup to 5Unlimited
Insights (Analytics & Reporting)
Analytics Dashboard
Realtime Reporting
Notifications & Alerts
UAC (User Account Mangement)
Role-based access permissions
Two Factor Authentication
Single Sign-on
Plugins
Letterheads
Inserts
Geocode
Address Position
Set Variables
Word to PDF
PDF Cutting
Update Metadata/Tags
gpg_decrypt
Watermark
Document Merge
Email address validation
Digital Inserts
Integrations
Applied Systems
Salesforce
Docusign
MS Dynamics

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