Challenge
Acorn Life DAC is a life assurance company with over 200 people across 11 locations. Acorn needed a better way to manage their essential customer comms that would let them scale it across their business. Mail Metrics knew what to do.
Approach
This project was the initial phase of a major programme with Acorn Life. Mail Metrics’ technology and expert advice came together to deliver a solution that covered inbound, outbound and document management across all the group’s companies. Everything was delivered on time, keeping Acorn Life’s essential customer comms safe, secure and compliant, even through a big transition like this.
I have dealt with and deal with a lot of vendors who like to describe themselves as business partners, but in my opinion the Mail Metrics team match and exceed my expectations of what a true business partner should encompass – transparency, integrity, adaptability and a bias for action to complete the project despite challenges so that Acorn’s deadlines and business needs are met.
Patricia Hughes
Head of IT Systems
Outcome
Acorn Life now has the ability to communicate with customers the way that suits them, all while cutting costs and improving reporting, a priceless capability in such a highly regulated environment. By removing the pain points around their essential customer comms, Acorn Life’s team could get on with delivering work that drives business value, keeping customers happy, and meeting all the regulatory requirements in the process.
