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The go-to place for insights, opinion, events and news on regulated customer communications.
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Featured Case Study
How we saved Allianz £1.25m over five years by optimising customer communications
Part of the global Allianz Group, Allianz Insurance PLC is one of the largest general insurers in the UK, providing a full range of insurance ...
Aon: Digital wins in the pensions sector
By swiftly creating super-efficient response channels that offer endcustomers digital choice and streamline interaction, pension companies can quickly and effectively drive out back-office ...
How a global European leader in banking and financial services cut costs and transformed customer communications
The personal finance arm of a multinational bank, with over 50 years of consumer finance experience and 4 million customers, partnered with Mail Metrics to modernise its customer communications.
Take a look at more of our: Case Studies
How one of the UK's largest motor finance providers transformed document access to self-serve in just four months
The client wanted to make it easier for customers to access their account documentation while reducing pressure on ...
How Bank of Ireland Insurance Services went from print-heavy to 90% digital
Bank of Ireland Insurance Services (BIIS) needed a way to modernise how it communicated with policyholders. Legacy ...
How PTSB saved €1M in two months with smarter communications
PTSB, one of Ireland’s leading banks, faced a familiar challenge: rising postal costs, fragmented systems, and staff ...
RSA’s journey to digital efficiency
RSA, one of the world’s leading insurers, faced mounting challenges with outdated, paper-based processes across ...
How Hounslow Council embraced hybrid mail to support remote working and cut costs
As one of London’s largest boroughs, Hounslow Council needed a modern way to manage printing and mailing in a world of ...
SSE Airtricity achieving savings and sustainability through smarter mail
SSE Airtricity, Ireland’s leading renewable energy provider, supplies more than 350,000 homes and businesses. But ...
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