Communicate:
The Mail Metrics Insights Hub
The go-to place for insights, opinion, events and news on regulated customer communications.
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- Case Studies
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Communicate 2025: Building the Digital-First, Regulation-Ready Enterprise
Join us for the annual Mail Metrics customer communications conference at the heart of London's technology scene.
Let's dig deep for Alzheimer's: Our chosen charity for 2025
Our chosen charity partners for 2025 are Alzheimer's Society and The Alzheimer Society of Ireland. Our online auction of celeb and artist-designed envelopes is hotly anticipated, and in our KMs for a Cause, we’re aiming for a total of 19,000 KMs.
Customer communication in 2025 – The big picture
The consensus among speakers and attendees at our 2024 annual conference was clear: while digital transformation remains crucial, organisations must now balance innovation with heightened security concerns, changing postal services, and the emergence of AI as both an opportunity and a challenge.
Take a look at more of our: Events
Communicate 2025: Building the Digital-First, Regulation-Ready Enterprise
Location: London, UK
Digital Transformation in Insurance
Location: Hilton, Bankside London
Take a look at more of our: News
Let’s dig deep for Alzheimer’s
Mail Metrics featured in Deloitte Fast 500
Mail Metrics secures MML backing and expands UK presence with strategic acquisition of Adare SEC
Winners - Best Use of Fintech Award – Digital Transformation Awards
Take a look at our customer stories
How we saved Allianz £1.25m over five years by optimising customer communications
Aon: Digital wins in the pensions sector
How a global European leader in banking and financial services cut costs and transformed customer communications
Take a look at more of our: Insights
Cost Savings
Take a look at our series of articles, case studies, and calculators to find out more about how organisations can optimise regulated customer communications to drive operational efficiencies and cost savings.
Postal optimisation in a digital world
While print and mail is a highly effective customer communications channel, it’s how strategicall...
Combatting inflation in customer communications with a better CX
How to reduce print and postage costs with postal optimisation, improve operational efficiencies ...
Customer Experience
Take a look at our series of articles, case studies, and calculators to find out more about how organisations can optimise regulated customer communications to drive operational efficiencies and cost savings.
How to improve customer retention by digitising paper forms
If you’ve clicked on this article then it’s likely you are having customer retention issues and y...
Beyond Compliance: Elevating customer communications in regulated sectors
The art of driving communication innovation while mitigating risk.
Digital Transformation
Take a look at our series of articles, case studies, and calculators to find out more about how organisations can optimise regulated customer communications to drive operational efficiencies and cost savings.
How to improve customer retention by digitising paper forms
If you’ve clicked on this article then it’s likely you are having customer retention issues and y...
Guiding the way to digital transformation in the utilities sector
In order to compete in a volatile, crowded and consolidated market, utilities businesses must be ...
Risk Compliance
Take a look at our series of articles, case studies, and calculators to find out more about how organisations can optimise regulated customer communications to drive operational efficiencies and cost savings.
Beyond Compliance: Elevating customer communications in regulated sectors
The art of driving communication innovation while mitigating risk.
The top 5 risks & opportunities in financial services customer communications
For banks, insurers, pension funds, debt collection agencies and building societies sending out h...
Sustainability
Take a look at our series of articles, case studies, and calculators to find out more about how organisations can optimise regulated customer communications to drive operational efficiencies and cost savings.
How to ensure sustainable customer communications by focusing on CX
With no less than 32% of customers now feeling that sustainability is as important as p...
How to convert your digital transformation efforts into CX rewards
Digital transformation can mean many things to many people. To some it means offering email commu...
Take a look at how the platform can be used
Customer Onboarding
Seamlessly guide new customers through the onboarding journey with coordinated multi-channel welcome communications, while tracking engagement and delivery status from a single, unified dashboard.
Policy Renewal
Automatically trigger and manage timely policy renewal notices across digital and print channels, ensuring consistent messaging and full visibility into customer responses and renewal outcomes.
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